What to prepare
- Where bookings and orders come from: DMs, website, phone
- What you ask a guest: date, time, number of people, wishes
- Who does the work: kitchen, pastry chef, florist, manager
- Which CRM or sheet you already have — if any
ServicesBusiness automationFor cafes and restaurants
CRM for cafes and restaurants
CRM for cafes and restaurants
A restaurant and cafe CRM doesn’t have to be new software. Bookings, cakes and catering from DMs, your website and calls land in one database. Guests get reminders, you get Telegram alerts.
- Price quoted personally
- Bookings and cakes — into a sheet
- Reminders the day before
Just write — I’ll take it from there. I’ll estimate your task at no cost.
Sheetall leads together
CRMdeals and clients
To your Telegraminstantly, with the source
Remindersto clients, automatically
Who it’s for
CRM for coffee shops, pastry shops and flower shops
A cafe, pastry shop, bakery, coffee shop, hookah lounge or flower shop runs on orders for a specific date: a table for the evening, a cake for Saturday, a bouquet by morning, catering for a corporate party. They come from everywhere — DMs, the website, a call — and often stay in a notebook or get lost in a chat.
If you already have a CRM, I connect the automation to it. If not, I pick the tool for the task: often a Google Sheet you open from your phone is enough. Alerts come to Telegram, and guest reminders go out on their own.
For fast food or coffee to go, where an order lasts only a few minutes, something else matters: an order from the website or DMs should land in the kitchen’s Telegram right away, not wait until someone checks a phone.
Gordey Fisun · updated
Before we talk
What to prepare and what stays yours
There’s almost nothing to prepare — just tell me how you take orders now.
What stays yours
- The sheet, the guest database and all the data
- Automation access — on your accounts
- A flow you can see and change
- The final call in disputed cases
What to consider
What to consider in a CRM for a cafe, bakery or pastry shop
In food service and flower shops, an order has a date, a time and details you can’t mix up. Here’s what I build into the automation.
Date and time come first
A cake, a bouquet or catering has a set pickup time. The sheet sorts orders by day, so in the morning you see everything going out today.
DMs don’t get lost
Every Instagram order becomes a row in the sheet right away, even if you only get to reply in the morning.
Voice notes sorted into fields
A client dictated: chocolate, two tiers, “Mom, 60” written on top. AI sorts a voice note or a long message into fields and passes anything unclear to you.
One guest — one record
Booked a table, later ordered a cake — same person. They’re never entered twice, and the order history stays in one place.
Catering — a contract from a template
Guest count, address, date and menu from the request go straight into the contract or certificate of completion. You just check and send.
A Monday report
How many bookings, cakes and bouquets you had this week and where they came from — in Telegram, no counting by hand.
What I automate
Restaurant business automation: what I take off your plate
Bookings and orders — in one sheet
A Friday table from DMs, a Saturday cake from the website, catering from a call — each order on its own row: date, time, number of guests or cake weight, source.
Reminders the day before
A guest gets a booking reminder, a customer gets a note that their cake or bouquet will be ready tomorrow. No more writing them by hand.
A database of regular guests
Who ordered what and when — in one sheet. You see right away who took a birthday cake or a bouquet for March 8, so you know who to message first.
To the kitchen and pastry chef — in Telegram
A new order goes straight to whoever makes it: filling, weight, the writing on the cake, pickup time. No passing it along from chat to chat.
Live demo
Watch a lead go through on its own
This is working code, not a picture. Send a request and you’ll see where it lands and who finds out.
How it works
From a booking notebook to a sheet: four steps
Your place runs as it always has — I set up the automation alongside it, not in its place.
You tell me about your day
How you take a booking, a cake or a bouquet, who writes it down and where orders get lost. A voice note works.
I draw the order flow
Where it comes from, which fields, who gets alerts, when reminders go out. You see every step before launch.
We test on real orders
The flow runs alongside your notebook or chat until the records match.
Launch and handover
I switch it on, hand over access, show you the log and how to add a new item or change the reminder text.
5.0 · 37 reviews
- You decide whether to move forwardAfter each stage, you can stop the project. You pay only for completed and accepted stages. I refund any prepayment for stages not yet started.
- The price is final. Overruns are on meIf the task hasn’t changed, the amount named at the start doesn’t grow. If it has, we talk first, then I do the work.
- Not what we agreed — money back
- Bugs are mine. 6 months at no cost
- Critical issues — within 2 hours
- Code, domain, data — yours from day one
Questions
What venue owners ask
How does a restaurant and cafe CRM work?
For a cafe or restaurant, a CRM doesn’t have to be new software: I set up automation around what you already have. Bookings and orders from DMs, the website and calls land in your CRM or Google Sheets, guests get reminders, and you get alerts in Telegram.
Will this work for a pastry shop, bakery or flower shop?
Yes. For a pastry shop, bakery or flower shop, what matters is the pickup date and time, the order details and a reminder to the customer the day before — and that’s exactly what I automate.
We already have a CRM. Will we have to switch?
No. The automation connects to the CRM your venue already uses, and bookings and orders land there on their own. You don’t have to install new software.
How do guest reminders work?
The day before a booking or cake pickup, the guest gets a message on a messaging app or by email. You don’t write them — they go out on their own to everyone booked for tomorrow.
What if an order in DMs is unclear?
The automation sorts a message or voice note into fields, and where it isn’t sure, it stops and passes the order to you. We list those cases together.
How much does automation for a cafe or restaurant cost?
I’ll name the exact price of automation for a cafe or restaurant after our first conversation — and it won’t go up after that.
Who owns the sheet and the guest database?
You do. Everything runs on your accounts from day one, so your database of regular guests stays with you, even if you stop working with me.