Travel agency and tour operator
- Request with destination, dates, budget and who’s traveling
- Reminders about the balance and documents before departure
- Tour contract from a template
- Each tourist’s past trips
ServicesBusiness automationTravel and hotels
Travel agency and hotel CRM
Travel agency and hotel CRM
Your travel agency or hotel CRM — without new software. Tour requests and bookings land in your CRM or sheet, and reminders about the balance, departure or check-in go out on their own.
- Price quoted personally
- Your CRM or spreadsheet
- Departure reminders
Just write — I’ll take it from there. I’ll estimate your task at no cost.
Sheetall leads together
CRMdeals and clients
To your Telegraminstantly, with the source
Remindersto clients, automatically
Who it’s for
CRM for travel agencies, small hotels and hostels
In travel, a request rarely arrives complete. A tourist messages you on Instagram, “something by the sea in May,” follows up on Viber, and needs a balance reminder a whole month later. A hotel gets “any rooms this weekend?” at 2 a.m. Whatever isn’t logged right away gets lost in the chats.
You don’t have to install new software. If you have a CRM, the automation connects to it. If not, I’ll pick a tool for the job: for a small travel agency, guesthouse or hostel, Google Sheets is often enough.
It fits when you work alone or with a few managers, and your time goes to retyping requests and sending reminders instead of picking tours and looking after guests.
Gordey Fisun · updated
Travel agency or hotel
Travel agency vs hotel CRM: what’s different
The routine is similar, the requests aren’t. Travel agents and tour operators care about the tour and the balance, hotels about check-in dates.
Small hotel and hostel
- Room or bed request with check-in and check-out dates
- Telegram message to the front desk
- Reminder to the guest before check-in
- Booking confirmation from a template
Industry specifics
Hotel and travel agency automation: what matters
Five things in travel to plan for at the diagram stage.
Dates are the key field
Departure, check-in, check-out, balance due date. All reminders are calculated from them, so in the sheet or CRM they are separate fields, not a note in a comment.
Voice notes, split into fields
A tourist dictates “two adults, a child of seven, Egypt, end of May” — the AI sorts it into the request fields. All that’s left for you is to pick an option.
Payment in installments
A deposit at booking, the rest closer to departure. The balance due date is its own field: the client gets a reminder, and you get a message if the payment isn’t marked in time.
Night-time room requests
A guest asks about an available room at night — by morning the request is already in the sheet with dates and source, and you’re the first to reply.
Where you decide
The automation doesn’t decide on a hotel swap, a date change or a refund on its own — it stops and hands the case to you. We define these points together.
What gets automated
What a travel CRM does without you
All tour requests and bookings in one place
Requests from your website, Instagram, Viber and Telegram land in your CRM or Google Sheets: destination, dates, number of people and where the client came from. You get a message on Telegram.
Balance and departure reminders
Tourists get reminded about the balance before it’s due and about departure; guests, before check-in. You don’t write them or keep them in your head.
Contract and confirmation from a template
A tour contract or booking confirmation fills in from the request data: names, dates, room. Nothing to retype by hand.
Repeat tourists don’t get lost
The same client isn’t added twice, and all their past requests are in one history row. Next season it’s easy to see who to message.
Live demo
Watch a lead go through on its own
This is working code, not a picture. Send a request and you’ll see where it lands and who finds out.
How I launch
How I set up a travel CRM: four steps
We start with one request: how it goes today from the first message to departure or check-in.
We walk through one request
You show me how a tourist or guest gets to a booking: where they write, what you log, who you remind and when. I see what repeats.
Flow diagram
I draw where the request lands, which dates trigger reminders and who gets notified about what. You see every step before launch.
Testing on real requests
For a while the automation runs alongside you on live requests this season — until its results match yours.
Launch on your accounts
Everything runs on your accounts, and you keep the access. If the contract template or a reminder’s timing changes, we edit it in one place.
5.0 · 37 reviews
- You decide whether to move forwardAfter each stage, you can stop the project. You pay only for completed and accepted stages. I refund any prepayment for stages not yet started.
- The price is final. Overruns are on meIf the task hasn’t changed, the amount named at the start doesn’t grow. If it has, we talk first, then I do the work.
- Not what we agreed — money back
- Bugs are mine. 6 months at no cost
- Critical issues — within 2 hours
- Code, domain, data — yours from day one
Questions
Questions about travel CRM
What does the travel agency or hotel CRM you set up look like?
It’s automation around your CRM or Google Sheets: tour requests and bookings land there on their own, you get a message on Telegram, and clients get reminders about the balance, departure or check-in. You don’t have to install new software.
My hotel already has booking software. Will I have to replace it?
You don’t have to replace your booking software: the automation connects to what the hotel already uses, and requests from the website and messengers land there. I’ll tell you after our first conversation whether I can connect to your specific system.
Does a hostel or small hotel with a few rooms need a separate CRM?
For a small hostel or guesthouse, Google Sheets is often enough: all requests with dates, a Telegram message to the front desk and a reminder to the guest. You don’t have to buy a separate CRM for that.
What reminders can be set up for tourists and hotel guests?
Tourists — about the balance by a set date, documents and departure time; hotel guests — about check-in. Reminders go to a messenger or email, and you see their text and timing on the diagram before launch.
What if the travel agency automation breaks during peak season?
You’ll be the first to know about a failure — it arrives as a message, and the log shows what ran and when. I fix the errors, and after launch I respond to critical ones within 2 hours, even on weekends.
How much does automation for a travel agency or hotel cost?
I’ll name the exact price of this kind of automation after our first conversation — and it won’t go up after that; it depends on the number of lead sources, reminders and document templates.
What should I prepare for the first conversation about travel agency or hotel automation?
A list of places your requests come from, a sample tour contract or booking confirmation, and a list of what you currently remind clients about by hand. I’ll ask about the rest myself.